Posts Tagged ‘philippine prudential life’

Danvil/Philippine Prudential Life Updates and Helpful Tips

In personal on January 10, 2009 at 6:35 pm

A couple of months ago, I blogged about my experience with Danvil/Philippine Prudential Life. I know they promised a refund, but I still didn’t feel secure enough. Neither the Sales Manager or the General Manager, both of whom I have spoken with, mentioned anything about providing me with a Letter of Cancellation or a Statement of Account. It’s a good thing that Neri’s blog entry helped me realize that I needed the confirmation from Philippine Prudential Life. Additionally, my credit card company advised that I would need to submit a Dispute Form so that they won’t charge me with the amount. With this knowledge in hand, my parents, my friend and her husband, and I returned to the Family First/Philippine Prudential Life office around the 8th of November to request for a Cancellation Letter, or for a Statement of Account.

It was really difficult to get the to provide us with the required documents. They tried every delaying tactic they could think of, from explaining that a Cancellation Letter wasn’t needed because they already sent the documents to the main office, to asking us to wait for their Sales Manager. My dad and I ended up raising our voices to the person we were talking to, but it was my mom, who mentioned—and really calmly at that—phoning the media, that got them to give us our Statement of Account. And what do we find out? They were able to print a copy of our Statement of Account all the while! It was infuriating!

Anyhow, if anyone else needs advise on how to get your Philippine Prudential Life Insurance Plan canceled, the steps I took might assist you:

  1. I went to the Family First/Philippine Prudential Life office (SM Southmall, which is the same place I got the plan) within 24 hours to have my account cancelled
  2. Go hardball on them; refuse to listen to any of their reasoning. Take extra measures if required. I even went to the Head of Security to report them before they agreed to cancel my plan.
  3. Have your Cancellation Letter signed by the Sales Manager or whoever you have talked to.
  4. Ask for a Statement of Account from Philippine Prudential Life. It can be requested at the same place you got the plan. The “status” field in the SoA should be filled with “Canceled upon inception”. From what I’ve read on other blogs, you can get this a few days after the actual date you went to their office to cancel the policy. It does coincide with the time I got the Statement of Account.
  5. File a dispute report to your Credit Card Company and attach the Statement of Account and Cancellation Letter. This will ensure that the amount would not be credited to your bill.

I got my refund around December last year. I’m so relieved! I hope more people can get their money back too. Family First/Philippine Prudential Life is a legitimate company, but personally I wouldn’t want to put all my life’s savings in a company that receives such negative reputation.

For those who haven’t been able to cancel the policy within 24 hours, you need to file a letter of complaint to the SEC, making sure that you indicate in your letter how Family First/Philippine Prudential Life’s marketing tactics have violated the Consumer Act of the Philippines. You can also read through the comments on Bob’s blog entry or Noemi’s blog entry about the same topic for more information.

Has anyone been refunded by Family First/Philippine Prudential Life? Feel free to share your experience here!


Danvil/Philippine Prudential Life Refund

In personal on November 6, 2008 at 8:42 pm

UPDATE: Hi guys! It’s been years since I wrote about my experience with Danvil/Prudential Life and I know I haven’t been responding to comments. I had a problem with my email notifications for a while, plus it also seems that most of the comments already got responses from other helpful people here. For anyone asking whether I got my refund from Danvil/Philippine Prudential Life: Yes, I got my refund in full.

If you’re asking how I got my refund, please CLICK HERE to read about the steps I took. You can also scan through the comments for more experiences and tips from fellow visitors to this blog.

Good luck everyone and I hope you get your refunds back! 🙂 

Was there ever a time when you felt hypnotized by the convincing sales pitch of a salesperson, that you felt obliged to buy an insurance you couldn’t afford?

That is what happened to me when I had been offered a Life Insurance by Danvil/Philippine Prudential Life. I had been walking around SM Southmall when someone approached me and asked if I had a credit card. I said “not interested” and kept on walking away, but the guy literally went after me and tugged me, saying he just needs to fulfill his quota. As I’m usually the type to easily take pity on people, I agreed and listened to Danvil’s current promotion. Apparently, I could win a car or cash by just listening to them introduce their company to us. Amazing!

What was there to lose, right? So I followed the guy to their office on the third floor, and waited for a while before I had been assigned a saleswoman. And she was really convincing. She even told me about her daughter, being an only mom, and her heartaches. Then she asked me to write down my dreams on one of their forms, which I did, and then suddenly she was explaining about a Life Insurance Policy while relating it to my dreams. Apparently, they use that information so that they are able to attack my weaknesses. I had no idea what led me to sign the application form or had my card swiped. Soon after my card had been swiped, I instantly felt unsettled. Why hadn’t I phoned my parents first? What had gotten into me?

I had been restless all afternoon, and returned to their office on the same day, asking for my plan to be cancelled. The saleswoman said that she couldn’t cancel the plan anymore, because my card had already been swiped. I went home feeling restless, told my parents about it, and, as expected, they had been very unhappy about what I did.

My parents told me that they would accompany me on Saturday to talk to the salesperson, but the next day, I still couldn’t get myself to calm down. I researched on the company on the web and found out about the many complaints against them in several blogs, including that of Diane, who had been featured on The Probe Team‘s episode on Danvil. Really nervous now, I returned to SM Southmall with the intention of canceling my plan. Good thing I met someone else who was also intending to cancel hers. We ended up talking about it and me telling her about the scam, and we returned at the same time to the Danvil/Family First/Philippine Prudential Life/Whatever they would be called in the future, to cancel our account.

My newfound friend was able to cancel hers, but I had been told that I would not be able to have my money refunded if I canceled mine. Frustrated, I left and chatted a bit more with my friend, who suggested that we file a complaint against the misleading tactics of the Danvil salespeople to the SM Security Administrations office. We wrote a letter stating our complaint, and referenced several lines from the Constitution, before heading to the SM Security Administrations office.

And you know what we learned from the Head of Security? Apparently, you are allowed to cancel your account with Danvil within 24 hours, with full refund! The Danvil/Philippine Prudential Life salespeople, and their manager, deliberately withheld that information from me on purpose, even if I had expressed intention several times that I wanted to cancel the plan.

It was a good thing we decided to head to the Administrations office, then, or else I would not have known of that particular Company Policy. The Head of Security requested for the Sales Manager to head to their office, and she immediately said that they were able to cancel my plan on that day.

I wrote a letter confirming my cancellation of the account, and the Sales Manager counter-signed it. She then gave me a photocopy of my letter and gave her mobile and office number so that I could check on the refund, which was going to be credited to my MasterCard. The processing time is 30-45 days.

I am now waiting to see if they would really return my money in full. If they refuse, I would have to seek other means to get them to give me a full refund.

NOTE: Since I’ve written this blog, I have gotten my refund in full. CLICK HERE to read about the steps I took to get my refund back.

Has anyone had, or know of someone who had, a similar experience? Had you been able to have your payment refunded in full?